BrainShift.ai Privacy Policy
Effective Date: [Insert Date]
Last Updated: [Insert Date]
This Privacy Policy explains how [Your Company Name] (“Company”, “we”, “our”, or “us”) handles personal and organizational data in connection with the BrainShift.ai platform (“Software”, “Platform”).
BrainShift.ai is designed as an on-premise AI agentic platform, meaning all operational data is processed and stored within your infrastructure. This policy outlines what limited data we may collect, how we use it, and how we protect your privacy.
1. Scope of This Policy
This Privacy Policy applies to:
- The BrainShift.ai software deployed on your infrastructure.
- Our support services and customer interactions.
- Our website, documentation portal, and related services.
This policy does not apply to data you process using BrainShift.ai, as you retain full ownership and control of that data within your environment.
2. Key Privacy Principles
- On-Premise Control: BrainShift.ai runs entirely within your infrastructure. We do not access your production data unless explicitly authorized for support purposes.
- Data Minimization: We only collect the minimum data necessary for licensing, updates, and customer support.
- No Third-Party Sharing: We do not sell or share customer data with third parties for marketing or analytics purposes.
- Enterprise-Grade Security: The platform supports encryption, RBAC, audit logs, and compliance frameworks to protect sensitive data.
3. Information We Collect
We may collect the following types of information:
a) From the Software (Deployment-Level Data)
- License key and subscription details.
- Cluster metadata (version, node counts, deployment status).
- Basic telemetry (optional, anonymized) for performance and product improvement.
b) From You (Business Data)
- Contact information (name, email, phone, company name).
- Billing and invoicing details.
- Support tickets and related communications.
c) From Our Website & Marketing
- Voluntary information provided via forms or demos.
- Analytics data (e.g., cookies, IP addresses) for improving our services.
4. How We Use Your Information
We use collected information to:
- Deliver and manage your BrainShift.ai subscription.
- Provide support services and resolve technical issues.
- Improve the platform’s performance and user experience.
- Communicate product updates, patches, and security notices.
- Fulfill legal and compliance obligations.
5. Data Security
We employ strict security measures to protect your data:
- Encryption: In-transit and at-rest encryption for sensitive data.
- Role-Based Access Control (RBAC): Restrict access based on user roles.
- Audit Logs: Track activity and ensure accountability.
- No External Transmission: All operational data remains within your environment unless explicitly shared with us for troubleshooting.
6. Data Retention
- Deployment and system data are retained for the duration of your subscription.
- Support data (tickets, logs, emails) may be retained for up to 3 years for audit and legal compliance.
- You may request deletion of your customer data at any time by contacting our support team.
7. Your Rights
Depending on your location, you may have rights under privacy laws (e.g., GDPR, CCPA), including:
- Right to access and review your data.
- Right to correct inaccuracies.
- Right to request deletion.
- Right to restrict or object to processing.
- Right to receive a copy of your data in a portable format.
To exercise these rights, contact us at [Support Email].
8. Third-Party Services
BrainShift.ai does not share or sell your data. If you use connectors or APIs to integrate with third-party services, their respective privacy policies apply.
9. Children’s Privacy
BrainShift.ai is a business product and is not intended for individuals under 18 years of age.
10. Policy Updates
We may update this Privacy Policy periodically. Any significant changes will be communicated through:
- Official release notes,
- Email notifications to account administrators,
- Updates on our website.